Store Ops & Customer Experience Leader

Designer Brands; Holland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Designer Brands is seeking an experienced Store Leader to support management in delivering exceptional customer service, merchandising execution, and omni-channel initiatives. You will work closely with the Store Manager to drive sales, monitor compliance, and ensure efficient store operations.

The role emphasizes coaching associates, leading by example, and maintaining store standards to meet KPI targets while supporting daily opening and closing procedures.

Qualifications

• Excellent customer service with a positive attitude and professionalism.
• Ability to build collaborative working relationships.
• Clear verbal and written communication skills.
• Ability to maintain tempo and keep the team accountable for time-bound goals.

Responsibilities

• Maintain store standards and ensure a positive customer experience during opening/closing and daily operations.
• Review daily/weekly/monthly plans and communicate actions to complete tasks.
• Support merchandising placement, omni activities, and inventory processes for sales growth.
• Assist in scheduling, payroll, and associate relations as directed by the Store Manager.
• Lead and coach the team to deliver excellent customer service and store performance.

Skills

Customer service

Team leadership

Communication

Time management

Flexibility

Education

High school diploma

Some college

Job description

Designer Brands is seeking an experienced Store Leader to support management in delivering exceptional customer service, merchandising execution, and omni-channel initiatives. You will work closely with the Store Manager to drive sales, monitor compliance, and ensure efficient store operations.

The role emphasizes coaching associates, leading by example, and maintaining store standards to meet KPI targets while supporting daily opening and closing procedures.