Store Experience & Operations Leader

Designer Brands; City of Poughkeepsie (NY); On-site; USD 25,000 - 40,000; Full time

Job summary

Designer Brands stores seek an experienced leader to drive customer service, merchandising, and omni activities. You will partner with the Store Manager to prioritize daily goals, monitor policies, and support store recovery while upholding Asset Protection standards.

You will model exceptional Customer Experience Leader behaviors, coach associates, and help manage schedules, payroll, and labor to meet KPI targets and store goals.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent required; some college preferred.
• Strong customer service and communication skills.
• Ability to lead a team, meet time-bound goals, and coach peers.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching colleagues.
• Respond promptly to customer and associate requests with urgency.
• Increase sales by leveraging inventory and merchandising decisions.
• Ensure store execution of audits, transfers, damages, and policy adherence.
• Assist in scheduling, payroll, and labor deliverables with the Store Manager.

Skills

Customer service

Team leadership

Communication

Time management

Adaptability

Technology proficiency

Physical stamina

Safety awareness

Education

HS diploma or equivalent

Some college preferred

Tools

POS system (Register)

Keyboard use

Mobile devices

Calculator

Job description

Designer Brands stores seek an experienced leader to drive customer service, merchandising, and omni activities. You will partner with the Store Manager to prioritize daily goals, monitor policies, and support store recovery while upholding Asset Protection standards.

You will model exceptional Customer Experience Leader behaviors, coach associates, and help manage schedules, payroll, and labor to meet KPI targets and store goals.