Store Leader: Elevate Customer Experience & Growth

Designer Brands; Holland (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

Designer Brands is seeking a Market Leader to elevate the in-store experience and drive KPI performance across the store team. You will coach associates, implement store strategies, and ensure excellent customer service while coordinating with leadership on inventory and omni-channel initiatives.

The role requires a minimum of 4 years in retail management, a high school diploma, and preferably some college experience. Expect a dynamic, fast-paced environment with emphasis on teamwork and results.

Qualifications

• Leads a retail team to achieve store goals and KPI targets.
• Recruits, coaches and develops associates and leaders.
• Delivers strong customer service and drives sales performance.

Responsibilities

• Elevates in-store experience by modeling and coaching on behaviors.
• Communicates store strategies aligned to company goals.
• Delivers weekly/monthly KPI analyses and adjusts plans accordingly.
• Recognizes high performance and addresses customer/associate feedback promptly.
• Oversees omni-channel activities and store operations.

Skills

Retail management

Team leadership

Customer service excellence

Recruitment & coaching

Financial KPI analysis

Operational excellence

Effective communication

Education

High school diploma

Some college preferred

Tools

POS system

Job description

Designer Brands is seeking a Market Leader to elevate the in-store experience and drive KPI performance across the store team. You will coach associates, implement store strategies, and ensure excellent customer service while coordinating with leadership on inventory and omni-channel initiatives.

The role requires a minimum of 4 years in retail management, a high school diploma, and preferably some college experience. Expect a dynamic, fast-paced environment with emphasis on teamwork and results.