Store Operations & Customer Experience Manager

Designer Brands; Sugar Land (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Designer Brands is seeking a Store Leader to support management in delivering exceptional customer service, merchandising, and inventory actions. You will partner with the Store Manager to drive priorities, sales, and policy adherence, including asset protection and store opening/closing tasks.

The role emphasizes leading by example, coaching associates, and maintaining a positive store environment while meeting KPI targets and ensuring omnichannel fulfillment.

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent required; some college preferred.
• Strong customer-service orientation with a proactive mindset.

Responsibilities

• Provide excellent customer service while upholding store standards and daily tasks.
• Communicate action plans to ensure tasks are completed throughout the day/week/month.
• Increase sales by leveraging inventory and omni-channel activities.
• Ensure safety and protect assets; assist in scheduling and payroll duties.

Skills

Customer service

Professionalism

Communication

Team leadership

Flexibility

Tech literacy

Education

High school diploma

Some college preferred

Job description

Designer Brands is seeking a Store Leader to support management in delivering exceptional customer service, merchandising, and inventory actions. You will partner with the Store Manager to drive priorities, sales, and policy adherence, including asset protection and store opening/closing tasks.

The role emphasizes leading by example, coaching associates, and maintaining a positive store environment while meeting KPI targets and ensuring omnichannel fulfillment.