Store Experience & Ops Leader

Designer Brands; Aurora (CO); On-site; USD 26,174 - 39,950; Full time

Job summary

Designer Brands is seeking an in-store leader to support management in delivering an exceptional customer experience while driving sales. You will help with merchandising, inventory tasks, and omni activities on the sales floor, partnering with the Store Manager to ensure policies and procedures are followed.

The role requires strong communication, ability to coach associates, and flexibility to work nights and weekends.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Clear verbal and written communication skills.
• Ability to build collaborative working relationships.
• Ability to work at a fast pace and meet time-bound expectations.
• Availability to work nights, weekends, holidays, and shifts outside traditional hours.
• Proficient with store tech (Register, keyboard, mobile devices).
• Stand/walk for extended periods and lift up to 50 pounds.
• Frequent bending (stoop, kneel, crouch or crawl).

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to meet KPI.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Review and communicate action plans for daily/weekly/monthly execution.
• Drive metric-based progress by monitoring daily/weekly/monthly results.
• Leverage inventory reports to increase sales through smart merchandising.
• Ensure compliance with audits, transfers, damages and related processes.
• Collaborate with Store Manager to follow policies and procedures.
• Manage omni activities, such as BOPIS and Charge/Send, on the floor.

Skills

Customer service

Communication

Team leadership

Availability

Tech proficiency

Endurance

Lifting 50 lbs

Mobility

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands is seeking an in-store leader to support management in delivering an exceptional customer experience while driving sales. You will help with merchandising, inventory tasks, and omni activities on the sales floor, partnering with the Store Manager to ensure policies and procedures are followed.

The role requires strong communication, ability to coach associates, and flexibility to work nights and weekends.