Store Operations & Customer Experience Lead

Designer Brands; Fairview Heights (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Designer Brands seeks a store leader to elevate the in-store experience, coach associates, and ensure customer satisfaction. You will drive KPI performance, maintain store standards, and coordinate daily tasks with the Store Manager.

You will participate in omnichannel activities and inventory-related processes, ensuring compliance and operational efficiency. Availability evenings/weekends and lifting up to 50 lbs are required.

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent required; some college preferred.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to hit KPI targets.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Review plans and communicate actions to ensure task completion throughout day/week/month.
• Support customer-centric service and omnichannel activities.
• Collaborate with Store Manager to ensure policy and procedures are followed.

Skills

Customer service

Collaborative work

Verbal & written comms

Time management

Availability evenings/weekends

Tech proficiency (POS, iPhone, etc.)

Standing/walking 100%

Lifting 50 lbs

Mobility: stoop/kneel/crouch

Education

High school diploma or equivalent

2+ years management experience

Some college preferred

Job description

Designer Brands seeks a store leader to elevate the in-store experience, coach associates, and ensure customer satisfaction. You will drive KPI performance, maintain store standards, and coordinate daily tasks with the Store Manager.

You will participate in omnichannel activities and inventory-related processes, ensuring compliance and operational efficiency. Availability evenings/weekends and lifting up to 50 lbs are required.