Store Ops & Customer Experience Lead

Designer Brands; Danbury (CT); On-site; USD 26,000 - 40,000; Part time

Job summary

Designer Brands is seeking a Store Associate to support the store management team in delivering an exceptional customer experience and achieving sales goals. You will assist with merchandising, inventory, and omni-channel activities while upholding company standards.

The role requires strong customer service, teamwork, and flexible availability, including nights and weekends. You will contribute to recruiting and onboarding efforts and help maintain a safe, efficient store environment.

Qualifications

• Excellent customer service with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet business needs including nights, weekends, holidays, and shifts outside traditional hours.
• Proficient in using store technology (Register, keypad, mobile devices).
• Ability to stand for long periods and lift up to 50 pounds as needed.
• Frequent bending or crouching as part of duties.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to hit KPI targets.
• Maintain store standards and complete opening/closing, cleaning, recovery, and maintenance tasks.
• Review and communicate action plans to ensure daily/weekly/monthly goals are met.
• Support inventory, omni-channel activities, and merchandise presentation on the sales floor.
• Collaborate with Store Manager to ensure compliance with policies and procedures.
• Assist in recruiting, interviewing, and onboarding Store Associates.

Skills

Customer service

Team leadership

Communication

Time management

Availability

Tech proficiency

Physical stamina

Lifting

Education

High school diploma

Some college preferred

Job description

Designer Brands is seeking a Store Associate to support the store management team in delivering an exceptional customer experience and achieving sales goals. You will assist with merchandising, inventory, and omni-channel activities while upholding company standards.

The role requires strong customer service, teamwork, and flexible availability, including nights and weekends. You will contribute to recruiting and onboarding efforts and help maintain a safe, efficient store environment.