Store Operations Team Lead — Elevate Service & People

Rack Room Shoes; Naples (FL); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Rack Room Shoes in Naples, FL seeks a Team Lead to supervise daily store operations and guide staff under the Store Manager. The role emphasizes maintaining 100% policy compliance, safety for employees and customers, and delivering a superior shopping experience.

The Team Lead will oversee POS transactions, inventory control, merchandising, payroll, and loss prevention, providing leadership and training to staff as needed. Flexibility for part- or full-time work is possible.

Formación

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsabilidades

• Safety and welfare of employees and customers
• Create, establish and maintain an excellent customer shopping experience and service standards
• Provide service training and leadership to staff
• Handle customer issues with urgency and to the satisfaction of our customer
• All POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds and loyalty
• Inventory control: shipping/receiving, price changes, markdowns, damaged merchandise, physical inventory
• Merchandising, visual presentation and upkeep of sales floor per company standards
• Payroll control: scheduling, payroll budget compliance, time & attendance
• Training and development of direct reports adhering to policies
• Loss prevention to protect company assets
• Develop understanding of day-to-day operations of the store

Conocimientos

Effective verbal and written comms

Managerial and organizational skills

Descripción del empleo

Rack Room Shoes in Naples, FL seeks a Team Lead to supervise daily store operations and guide staff under the Store Manager. The role emphasizes maintaining 100% policy compliance, safety for employees and customers, and delivering a superior shopping experience.

The Team Lead will oversee POS transactions, inventory control, merchandising, payroll, and loss prevention, providing leadership and training to staff as needed. Flexibility for part- or full-time work is possible.