Retail Team Lead — Drive Store Performance & Service

Rack Room Shoes; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Naples, FL is seeking a Team Lead to supervise daily store operations, ensuring policy compliance and guiding staff under Store Manager direction. You will play a key role in delivering exceptional customer service and leading the team to meet sales and service goals.

You will assist with inventory, payroll, merchandising, training, and loss prevention while maintaining a safe and welcoming shopping environment for customers.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills are expected.
• Managerial and organizational skills are essential.

Responsibilities

• Safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience and service standards.
• Handle all POS terminal transactions per policy (Sales, Discounts, Refunds).
• Perform inventory control tasks including shipping/receiving, price changes and markdowns.
• Oversee merchandising and visual presentation to meet company standards.
• Assist with payroll processes including scheduling and time/attendance.
• Train and develop direct reports with adherence to policies and training tools.
• Support loss prevention efforts and protect company assets.

Skills

An approved background check

Effective verbal and written

Managerial and organizational

Job description

Rack Room Shoes in Naples, FL is seeking a Team Lead to supervise daily store operations, ensuring policy compliance and guiding staff under Store Manager direction. You will play a key role in delivering exceptional customer service and leading the team to meet sales and service goals.

You will assist with inventory, payroll, merchandising, training, and loss prevention while maintaining a safe and welcoming shopping environment for customers.