Store Team Lead — Customer Experience & Operations

Rack Room Shoes; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Fort Myers, FL seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will provide leadership and training to staff under the Store Manager and Assistant Manager, stepping in during their absence to manage all store functions.

The role focuses on achieving sales, service and operational objectives and may be full- or part-time management.

Qualifications

• Approved background check required.
• Strong verbal and written communication skills.
• Demonstrated managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Maintain service level standards and provide staff training.
• Lead and guide staff with direction from store management.
• Resolve customer issues promptly and to their satisfaction.
• Process POS transactions per policy; handle sales, discounts, refunds and loyalty.
• Assist with opening/closing procedures and inventory control.

Skills

Background check

Communication

Management

Organizational skills

Job description

Rack Room Shoes in Fort Myers, FL seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will provide leadership and training to staff under the Store Manager and Assistant Manager, stepping in during their absence to manage all store functions.

The role focuses on achieving sales, service and operational objectives and may be full- or part-time management.