Store Operations & Talent Leader

The Kroger Co.; Peoria (AZ); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Kroger Co. is seeking a proactive store operations leader dedicated to delivering an outstanding customer experience and driving store performance. You will assist the store manager in planning, merchandising, and daily operations while coaching associates to meet service and sales targets.

Join a team focused on inclusion, safety, and operational excellence, working to optimize budgets, labor costs, and store efficiency across departments.

Formación

• Experience leading, coaching, and developing associates to achieve customer service and business goals in a fast-paced retail environment.
• Experience using KPIs, metrics, and data insights to identify opportunities and support decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.
• Experience managing competing priorities while leading teams through change.

Responsabilidades

• Assist store manager and associates in delivering a favorable customer shopping experience and develop associate interest in service relations.
• Assist Store Manager in leading teams in planning and executing merchandising/operating initiatives.
• Support action plans to communicate survey results and improve associate engagement.
• Identify store opportunities with department heads and implement timely solutions and plans.
• Model exceptional customer service and resolve associate/customer issues promptly.
• Oversee total store operations in the store manager’s absence and meet sales targets.

Conocimientos

Customer service leadership

Team leadership

KPIs & data insights

Cross-department collaboration

Change management

Educación

High school diploma/GED

Descripción del empleo

The Kroger Co. is seeking a proactive store operations leader dedicated to delivering an outstanding customer experience and driving store performance. You will assist the store manager in planning, merchandising, and daily operations while coaching associates to meet service and sales targets.

Join a team focused on inclusion, safety, and operational excellence, working to optimize budgets, labor costs, and store efficiency across departments.