Store Operations Leader

Pick 'n Save; Milwaukee (WI); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Kroger is seeking a Store Operations Manager to support the store manager in delivering an outstanding customer experience and leading departments to meet performance targets. You will drive merchandising initiatives, manage daily operations, and coach associates to improve service quality.

Strong analytical and communication skills are essential for success in a fast-paced retail environment. In this role you will help in budgeting, labor planning, and inventory control while promoting Kroger’s

Competenze

• Experience leading, coaching and developing associates to meet customer, operational and business goals in a retail setting.
• Ability to use KPIs and data to identify opportunities and drive decisions.
• Strong customer service focus with proven impact on store performance.

Mansioni

• Assist store manager and associates in delivering a favorable customer shopping experience.
• Lead teams in planning and implementing merchandising and operating initiatives.
• Communicate actions to associates based on survey results and store feedback.
• Identify store opportunities and develop timely solutions with action plans.
• Model and promote high levels of customer service and resolve issues.
• Assist in store-wide operations during manager absence and ensure safety and compliance.
• Help achieve sales, wage, and profit targets and manage budgets and costs.
• Collaborate with department managers to maximize sales and prevent shrink.
• Engage with unions or bargaining representatives when applicable and support budget discussions.

Conoscenze

People leadership

KPIs & analytics

Customer service

Formazione

High school diploma/GED

Department manager experience

Descrizione del lavoro

Kroger is seeking a Store Operations Manager to support the store manager in delivering an outstanding customer experience and leading departments to meet performance targets. You will drive merchandising initiatives, manage daily operations, and coach associates to improve service quality.

Strong analytical and communication skills are essential for success in a fast-paced retail environment. In this role you will help in budgeting, labor planning, and inventory control while promoting Kroger’s