Store Operations & People Leader

Jobtome; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Kroger is seeking a Store Manager to help oversee all aspects of store operations and lead teams to deliver exceptional customer service.

You will work closely with department managers to implement merchandising plans, manage budgets, and drive sales while controlling labor and shrink. This role emphasizes inclusion, safety, and community outreach and requires strong leadership in a fast-paced retail environment.

Qualifications

• Demonstrated experience leading and developing staff to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Experience using KPIs and data insights to identify opportunities, solve problems, and support business decisions.
• Strong ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation.
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives.
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results.
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation.
• Role model for highest level of customer service and resolve associate/customer issues.
• Manage total store operations in store manager's absence.
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals.
• Drive sales by working with department managers to maximize sales and profits and reduce shrink.
• Assist store manager in regular store-level financial discussions with associates regarding budgets and targets.
• Analyze/respond to competitive landscape within district/division.
• Promote inclusion and inclusive behavior among associates.
• Utilize coordinators to ensure store departments achieve sales/profit goals and implement merchandising plans.
• Support relationships with local community organizations and union representatives if applicable.
• Communicate necessary information to associates to help them carry out duties.
• Serve as liaison to store/district managers on effectiveness of division plans/programs.
• Assist store manager in staffing, reducing turnover and increasing retention.
• Provide timely performance feedback and manage labor costs daily.
• Ensure store compliance with federal, state, and local laws and policies.
• Support adoption of technology solutions to enhance operations.

Skills

People leadership

Coaching

KPIs

Data insights

Cross-department collaboration

Retail operations

Education

High school diploma/GED

Job description

Kroger is seeking a Store Manager to help oversee all aspects of store operations and lead teams to deliver exceptional customer service.

You will work closely with department managers to implement merchandising plans, manage budgets, and drive sales while controlling labor and shrink. This role emphasizes inclusion, safety, and community outreach and requires strong leadership in a fast-paced retail environment.