Store Operations Leader: Elevate Customer Experience & Growth

Jobtome; Larned (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Kroger is seeking a Store Manager to assist the store manager and teams in delivering excellent customer service and executing merchandising and operating initiatives. You will lead in planning, communication, and action plans to improve performance while modeling inclusive leadership.

Role requires coordinating with department heads, managing staffing, and contributing to budget discussions to meet safety and sales targets. This is a hands-on leadership role in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager or equivalent.
• Proven ability to lead, coach & develop associates to meet customer service and business goals.
• Experience using KPIs, metrics & data insights to inform decisions.
• Collaborate across departments to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a superior customer experience.
• Lead teams in implementing merchandising and operating initiatives.
• Communicate results and action plans from Associate Insight surveys.
• Identify store opportunities and develop timely solutions with action plans.
• Model inclusive leadership and drive respectful behavior among staff.
• Assist in staffing, turnover reduction and retention efforts.
• Support budget discussions and monitor labor and expenses.

Skills

Leadership

Coaching

KPI analysis

Customer service

Team collaboration

Education

High school diploma/GED

Job description

Kroger is seeking a Store Manager to assist the store manager and teams in delivering excellent customer service and executing merchandising and operating initiatives. You will lead in planning, communication, and action plans to improve performance while modeling inclusive leadership.

Role requires coordinating with department heads, managing staffing, and contributing to budget discussions to meet safety and sales targets. This is a hands-on leadership role in a fast-paced retail environment.