Store Operations Supervisor

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a supervisory role to lead and support store teams, focusing on maximizing donations, sales and customer service. The position involves coaching staff, managing daily workflows, and ensuring adherence to policies in a dynamic retail environment.

The ideal candidate will have strong leadership, retail experience and the ability to train others while delivering excellent service. Travel and physical requirements apply as described in the posting.

Qualifications

• Leadership experience in retail or supervisory role.
• Strong customer service and communication skills.
• Able to train and coach staff.

Responsibilities

• Supervise and support team productivity to meet revenue goals.
• Train employees and provide ongoing coaching.
• Supervise daily workflow of donations, production and store.
• Maintain proper cash controls and efficient customer flow at the register.
• Ensure production flow and staff productivity in merchandising and donations.
• Project a positive Goodwill image to customers and donors.
• Adhere to safety and asset protection standards and report concerns.

Skills

Leadership

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill of South Central Wisconsin, Inc. is seeking a supervisory role to lead and support store teams, focusing on maximizing donations, sales and customer service. The position involves coaching staff, managing daily workflows, and ensuring adherence to policies in a dynamic retail environment.

The ideal candidate will have strong leadership, retail experience and the ability to train others while delivering excellent service. Travel and physical requirements apply as described in the posting.