Store Supervisor (Hourly) - West Towne

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a supervisory role to lead and support store teams, focusing on maximizing donations, sales and customer service. The position involves coaching staff, managing daily workflows, and ensuring adherence to policies in a dynamic retail environment.

The ideal candidate will have strong leadership, retail experience and the ability to train others while delivering excellent service. Travel and physical requirements apply as described in the posting.

Qualifications

• Leadership experience in retail or supervisory role.
• Strong customer service and communication skills.
• Able to train and coach staff.

Responsibilities

• Supervise and support team productivity to meet revenue goals.
• Train employees and provide ongoing coaching.
• Supervise daily workflow of donations, production and store.
• Maintain proper cash controls and efficient customer flow at the register.
• Ensure production flow and staff productivity in merchandising and donations.
• Project a positive Goodwill image to customers and donors.
• Adhere to safety and asset protection standards and report concerns.

Skills

Leadership

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General Summary:

Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.

Supervisory responsibilities:

• Assists with training employees.
• Supervises the daily workflow of donations, production and store.
• Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy.

Principal Duties & Responsibilities:

• Provide best in class service by greeting and assisting customers, coaching all employees to do the same.
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.
• Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations.
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.
• Monitors donor service and donor staff productivity, helping assist donors as needed.
• Trains staff, provides ongoing coaching and follow up.
• Project a positive image of Goodwill in words and actions to internal and external customers.
• Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.
• Accurately enters report data.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Leadership skills relevant to the responsibilities of this role.
• Familiarity with Microsoft Office.

Travel Required: Travel up to 5%.

Required education and/or work experience:

• High school diploma or equivalent.
• 1 year work experience, retail preferred.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.
• Must be able to clearly communicate.
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at [e-mail] or [phone]