Retail Team Lead: Customer Experience & Store Ops

Goodwill Greater Milwaukee & Chicago; Wauwatosa (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with store and donation center operations, motivating the team to meet customer service and revenue goals. You will supervise workloads, coach staff, ensure POS coverage, and maintain a safe, clean environment while upholding policies.

The role requires at least two years of supervisory experience and the ability to obtain forklift certification, with a varied schedule including evenings and weekends.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete forklift certification.
• Work varied schedule including weekends and evenings as needed.

Responsibilities

• Motivate the team to meet customer satisfaction and revenue goals.
• Oversee store and donation center operations and policies.
• Ensure adequate POS and donations coverage; supervise cash handling.
• Coach and train employees to maximize productivity and teamwork.
• Maintain safe, clean, and organized work environment.

Skills

Supervisory experience

Customer service basics

Communication

Safety awareness

Tools

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to assist with store and donation center operations, motivating the team to meet customer service and revenue goals. You will supervise workloads, coach staff, ensure POS coverage, and maintain a safe, clean environment while upholding policies.

The role requires at least two years of supervisory experience and the ability to obtain forklift certification, with a varied schedule including evenings and weekends.