Store Operations Specialist - Customer Care & Maintenance

CubeSmart; Alabama; On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay from day one

Paid time off

401(k) match

Health savings account

Growth opportunities

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate. You will manage stores within your district, delivering strong customer service and handling leasing, payments, and unit showings. Daily walks and maintenance tasks keep facilities clean and secure.

You’ll work to hit sales metrics, maintain neat office spaces, and support a safe, welcoming environment for customers across the district.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS system, completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Operational focus

MS Office

Tools

POS System

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate. You will manage stores within your district, delivering strong customer service and handling leasing, payments, and unit showings. Daily walks and maintenance tasks keep facilities clean and secure.

You’ll work to hit sales metrics, maintain neat office spaces, and support a safe, welcoming environment for customers across the district.