Store Operations & Service Leader

Burlington Stores; Brockton (MA); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid time off

Job summary

Burlington Stores in Brockton, MA is seeking an Operations Service Manager to lead store operations, coach a team of cashiers and customer service supervisors, and ensure superior service and professionalism.

You will oversee staffing, scheduling, training, and succession planning while partnering with district and regional teams to drive results. This is a full-time, in-office role with competitive benefits.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

Skills

Retail management

Leadership

Staff coaching

Tools

Scheduling software

Job description

Burlington Stores in Brockton, MA is seeking an Operations Service Manager to lead store operations, coach a team of cashiers and customer service supervisors, and ensure superior service and professionalism.

You will oversee staffing, scheduling, training, and succession planning while partnering with district and regional teams to drive results. This is a full-time, in-office role with competitive benefits.