Store Operations & Service Leader

Burlington Coat Factory Whse. Corp.; Antioch (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Plan

Employee Discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in California to lead the store’s Customer Service, Cashier, and Receiving teams. You will drive policies, protect assets, and optimize operations while delivering excellent customer service in a fast-paced environment.

The role requires 3+ years in retail management, flexibility in scheduling, and physical ability to lift up to 40 lbs. Travel may be required.

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs. Travel may be required.

Responsibilities

• Lead Customer Service and Cashier teams to meet service expectations and ensure smooth customer flow at registers.
• Manage OPS and receiving SOPs; oversee receiving process incl. transfers, debits, damages and chargebacks.
• Act as Manager on Duty (MOD) to lead by example and drive store results.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Leadership

Multitasking

Team Management

Scheduling software

Tools

Scheduling software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in California to lead the store’s Customer Service, Cashier, and Receiving teams. You will drive policies, protect assets, and optimize operations while delivering excellent customer service in a fast-paced environment.

The role requires 3+ years in retail management, flexibility in scheduling, and physical ability to lift up to 40 lbs. Travel may be required.