Senior Store Operations & Service Leader

Burlington Coat Factory Whse. Corp.; Harrisburg (Dauphin County); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive store operations, and uphold company standards. You will supervise receiving, inventory controls, and general store procedures while partnering with district leadership to deliver outstanding service.

The role requires 3+ years in retail management, flexibility for shift work, and collaboration across departments to optimize store performance.

Qualifications

• 3+ years of Retail Management or Store Operations experience in off-price, big-box, or multi-unit retail.
• Ability to lead and develop a team of cashiers and customer service staff; coach and train.
• Experience with scheduling and reporting software; comfortable with store operations processes.

Responsibilities

• Lead Customer Service and Cashier teams to meet service standards and protect company assets.
• Oversee overall store operations including receiving, transfers, damages, and chargebacks; ensure inventory accuracy.
• Act as Manager on Duty (MOD) and support Store Manager with staffing, training, and succession planning.
• Communicate with District and Regional management; ensure compliance with company policies.

Skills

Retail management

Team leadership

Coaching & training

Operations oversight

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive store operations, and uphold company standards. You will supervise receiving, inventory controls, and general store procedures while partnering with district leadership to deliver outstanding service.

The role requires 3+ years in retail management, flexibility for shift work, and collaboration across departments to optimize store performance.