Store Operations & People Leader

wawa; Williston (FL); On-site; USD 34,000 - 47,000; Full time

Job summary

Wawa is seeking an Assistant General Manager to lead daily operations, develop the team, and drive profitability in a fast-paced store environment. You’ll oversee hiring, training, coaching, and performance, while managing schedules to ensure an exceptional customer experience.

The AGM will monitor store performance, implement improvements, and collaborate with peers to achieve targets. Strong leadership, communication, and organizational skills are essential to succeed.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Proven leadership experience, ideally in food service or retail environment(s) is a plus.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Store operations

Communication skills

Scheduling

Training & coaching

Problem solving

Education

High School Diploma or GED equivalent

Job description

Wawa is seeking an Assistant General Manager to lead daily operations, develop the team, and drive profitability in a fast-paced store environment. You’ll oversee hiring, training, coaching, and performance, while managing schedules to ensure an exceptional customer experience.

The AGM will monitor store performance, implement improvements, and collaborate with peers to achieve targets. Strong leadership, communication, and organizational skills are essential to succeed.