Store Operations Leader & People Coach

Wawa, Inc.; Williamsport (Lycoming County); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Monthly bonus incentives

Store discounts

Paid time off

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, manage a team of Customer Service Associates, and drive profitability through hiring, training, and performance management.

You will oversee guest service, training, scheduling, and adherence to safety and quality standards while fostering a collaborative, results-driven environment. This role emphasizes customer satisfaction and operational excellence in a fast-paced retail setting.

Qualifications

• Minimum high school diploma or GED.
• Experience leading teams in retail or food service is preferred.
• Strong knowledge of store operations and people management.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback and solving problems.
• Conduct training for Customer Service Associates to meet safety, quality and operational standards.
• Assist with hiring, onboarding, coaching, and recognizing staff.
• Coordinate schedules and daily tasks to keep operations running smoothly.
• Monitor store performance, shrink, and identify improvement opportunities.
• Collaborate with peers on action plans to drive results.

Skills

Leadership experience

Store operations

Staffing

Training

Performance management

Scheduling

Expense control

Communication

Relationship building

Interpersonal skills

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, manage a team of Customer Service Associates, and drive profitability through hiring, training, and performance management.

You will oversee guest service, training, scheduling, and adherence to safety and quality standards while fostering a collaborative, results-driven environment. This role emphasizes customer satisfaction and operational excellence in a fast-paced retail setting.