Store Operations Leader — Team Training & Performance

Wawa, Inc; Bradenton (FL); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, Vision

ESOP

401(k) + matching

Education Assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Store Operations Leader to train, coach, and develop Customer Service Associates, ensuring safety, quality and a friendly customer experience.

You will coordinate schedules, monitor store performance, manage staffing, and drive improvements across store operations while upholding Wawa's standards. The role includes hiring support and recognizing top performers.

This position offers competitive benefits and compensation with opportunities for growth.

Qualifications

• High School Diploma or GED equivalent
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Proven leadership experience, ideally in food service or retail environments is a plus
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
• Ability to implement change and drive results through effective execution
• Excellent communication, relationship building and interpersonal skills

Responsibilities

• Gather feedback from customers and solve problems to ensure satisfaction
• Train and engage Customer Service Associates to meet Wawa’s safety, quality and operational standards
• Support hiring, onboarding, coaching, recognizing and motivating the team
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance, review reports, manage shrink, and identify opportunities for improvement
• Collaborate with peers to develop action plans that drive results

Skills

Leadership

Store operations

Training

Scheduling

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Store Operations Leader to train, coach, and develop Customer Service Associates, ensuring safety, quality and a friendly customer experience.

You will coordinate schedules, monitor store performance, manage staffing, and drive improvements across store operations while upholding Wawa's standards. The role includes hiring support and recognizing top performers.

This position offers competitive benefits and compensation with opportunities for growth.