Store Operations Leader - Customer Experience

Wawa, Inc; Radcliff (KY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

ESOP

401(k) with match

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Leader to train and develop Customer Service Associates, supervise scheduling, and drive safety, quality and operational standards in store operations.

You will hire, onboard, coach, recognize and motivate the team, monitor performance, and seek improvements. The hourly range is $24.50 - $33.00 with monthly bonuses; comprehensive benefits include medical, dental, vision, 401(k) with matching, paid time off, and more.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work weekends and holidays.
• Leadership experience, ideally in food service or retail.
• Strong background in store operations: staffing, training, scheduling, costs.
• Ability to implement change and drive results.
• Excellent communication and interpersonal skills.

Responsibilities

• Gather feedback from customers and resolve problems to maintain satisfaction.
• Train and coach Customer Service Associates to meet safety, quality, and standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, review reports, manage shrink, and identify improvement opportunities.
• Collaborate with peers to develop action plans for optimal results.

Skills

Leadership

Store operations

Communication skills

Flexibility

Relationship building

Change implementation

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Leader to train and develop Customer Service Associates, supervise scheduling, and drive safety, quality and operational standards in store operations.

You will hire, onboard, coach, recognize and motivate the team, monitor performance, and seek improvements. The hourly range is $24.50 - $33.00 with monthly bonuses; comprehensive benefits include medical, dental, vision, 401(k) with matching, paid time off, and more.