Store Operations Leader — Profit, People & 24/7

Wawa, Inc; Cold Spring (KY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

ESOP

401(k) + match

Tuition Reimbursement

Paid time off

Parental leave

Store discounts

Flexible Spending Accounts

Employee Assistance & Wellness

Job summary

Wawa, Inc. is seeking a hands-on leader to oversee daily store operations, ensuring safety, service, and efficiency while aligning with audits and policies. You will review financial reports, manage merchandise and inventory plans, and drive profitability through cost control and cash procedures.

The role requires coaching a high-performing team, developing talent, and fostering an inclusive culture focused on achievement and customer service. Flexibility for varied shifts is expected.

Qualifications

• Proven leadership experience in fast-paced retail, food service, or fuel environments.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Skilled in problem-solving, critical thinking, and decision-making.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
• Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Skills

Leadership

Communication

Customer service

Problem solving

Organizational skills

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a hands-on leader to oversee daily store operations, ensuring safety, service, and efficiency while aligning with audits and policies. You will review financial reports, manage merchandise and inventory plans, and drive profitability through cost control and cash procedures.

The role requires coaching a high-performing team, developing talent, and fostering an inclusive culture focused on achievement and customer service. Flexibility for varied shifts is expected.