Store Operations Leader: People & Performance

Wawa Inc.; West Palm Beach (FL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Prescriptions

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Employee credit union

Job summary

Wawa Inc. in West Palm Beach is seeking a Customer Service Leader to train and coach associates, ensuring safety and quality standards and a friendly customer experience.

You will support hiring, onboarding, scheduling, and daily tasks while monitoring store performance and driving improvements with peers. The role emphasizes leadership and operational excellence with a monthly bonus potential.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in food service or retail is a plus.
• Strong background in store operations, staffing, training and scheduling.

Responsibilities

• Train and coach Customer Service Associates to meet safety, quality and operational standards.
• Assist with hiring, onboarding, recognition and motivation of the team.
• Coordinate schedules and daily tasks to keep operations running smoothly.
• Monitor store performance, review reports, manage shrink and identify improvements.

Skills

Leadership

Store operations

Communication

Scheduling

Problem solving

Customer service

Education

High School Diploma or GED

Job description

Wawa Inc. in West Palm Beach is seeking a Customer Service Leader to train and coach associates, ensuring safety and quality standards and a friendly customer experience.

You will support hiring, onboarding, scheduling, and daily tasks while monitoring store performance and driving improvements with peers. The role emphasizes leadership and operational excellence with a monthly bonus potential.