Customer Service Supervisor & Store Performance Lead

Wawa, Inc; Pensacola (FL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, and collaborate with store leadership to meet sales and safety goals.

You will supervise and train Associates, manage cash and inventory, and ensure adherence to company programs and policies. The role emphasizes teamwork, reliability, and a strong guest experience mindset.

Qualifications

• Proven leadership experience in retail or service environments.
• Strong customer service orientation and problem-solving skills.
• Ability to train and coach Associates for performance improvement.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering.

Skills

Leadership

Customer service

Training

Cash handling

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, and collaborate with store leadership to meet sales and safety goals.

You will supervise and train Associates, manage cash and inventory, and ensure adherence to company programs and policies. The role emphasizes teamwork, reliability, and a strong guest experience mindset.