Store Leader: People, Performance & Customer Experience

Wawa, Inc; Saint Petersburg (FL); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Employee Stock Ownership Plan (ESOP)

Job summary

Wawa, Inc. is seeking a dynamic leader to ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth Wawa experience.

You will train Customer Service Associates, support hiring and onboarding, coach and recognize the team, and coordinate schedules to keep operations efficient. Enjoy extensive benefits and opportunities as you monitor store performance, review reports, and drive improvement.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability for weekends and holidays.
• Proven leadership in food service or retail is a plus.
• Strong background in store operations including staffing, training and scheduling.
• Ability to implement change and drive results with effective execution.
• Excellent communication and interpersonal skills.

Responsibilities

• Gather feedback and resolve problems to ensure customer satisfaction.
• Lead quality and engaging training for Customer Service Associates to boost confidence and standards.
• Support hiring, onboarding, coaching, recognition and motivation of the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, review reports, manage shrink, and identify improvement opportunities.
• Collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Communication skills

Scheduling

Training

Staffing

Performance management

Sales building

Change implementation

Expense control

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a dynamic leader to ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth Wawa experience.

You will train Customer Service Associates, support hiring and onboarding, coach and recognize the team, and coordinate schedules to keep operations efficient. Enjoy extensive benefits and opportunities as you monitor store performance, review reports, and drive improvement.