Customer Service Lead: Retail Store Ops & Team Training

Talentify; Staunton (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Employee Stock Ownership Plan

Wellness programs

Job summary

Wawa is seeking a Customer Service Supervisor to lead store operations, deliver excellent customer service, and support the leadership team in achieving sales goals. You will motivate Associates to drive performance during shifts and ensure consistent execution of service programs and store policies.

The role includes managing cash, inventory, safety, and vendor check-ins, with a focus on accurate stock levels and smart ordering to maximize sales.

Qualifications

• High School Diploma or GED equivalent is required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Training

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor to lead store operations, deliver excellent customer service, and support the leadership team in achieving sales goals. You will motivate Associates to drive performance during shifts and ensure consistent execution of service programs and store policies.

The role includes managing cash, inventory, safety, and vendor check-ins, with a focus on accurate stock levels and smart ordering to maximize sales.