Store Operations Leader: People & Performance

Wawa, Inc; Woodbridge (VA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) + matching

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Wellness programs

Employee Stock Ownership Plan (ESOP)

Job summary

Wawa, Inc. is seeking an Assistant General Manager to lead daily store operations, develop teams, and drive profitability. You will hire, train and grow Customer Service Associates while ensuring safety, quality, and a superior customer experience.

You’ll monitor performance, manage schedules, and implement improvements. The role emphasizes strong communication, shift flexibility, and hands-on leadership to achieve store-wide results.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership

Team development

Training

Scheduling

Store operations

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager to lead daily store operations, develop teams, and drive profitability. You will hire, train and grow Customer Service Associates while ensuring safety, quality, and a superior customer experience.

You’ll monitor performance, manage schedules, and implement improvements. The role emphasizes strong communication, shift flexibility, and hands-on leadership to achieve store-wide results.