Store Operations Leader — Drive Customer Excellence

Wawa, Inc; Pennsylvania; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) plan

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc in Pennsylvania is seeking a leader to train and develop Customer Service Associates, drive store operations, and maintain a friendly, safe guest experience. You will coordinate hiring, onboarding, coaching, and performance management while optimizing schedules and analyzing store performance to identify improvement opportunities.

The role emphasizes leadership, communication, and adaptability across varied shifts, including weekends and holidays, with a competitive hourly wage and

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Gather feedback, solve problems, and maintain a smooth Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure confidence in meeting safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and collaborate with peers to develop action plans that drive results.

Skills

Leadership

Store operations

Communication

Flexible schedule

Education

High School Diploma or GED

Job description

Wawa, Inc in Pennsylvania is seeking a leader to train and develop Customer Service Associates, drive store operations, and maintain a friendly, safe guest experience. You will coordinate hiring, onboarding, coaching, and performance management while optimizing schedules and analyzing store performance to identify improvement opportunities.

The role emphasizes leadership, communication, and adaptability across varied shifts, including weekends and holidays, with a competitive hourly wage and