Store Operations Leader & Team Coach

Wawa, Inc.; Easton (Northampton County); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking an Assistant General Manager to lead daily operations, develop the team, and drive results at our store. You’ll oversee performance, profitability, and the growth of Customer Service Associates.

This hands-on leadership role emphasizes hiring, training, scheduling, and delivering a high-quality shopping experience for customers, with clear opportunities for career advancement and recognition.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability for weekends and holidays.
• Proven leadership experience, ideally in food service or retail.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa's safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Customer service

Store operations

Communication skills

Training

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager to lead daily operations, develop the team, and drive results at our store. You’ll oversee performance, profitability, and the growth of Customer Service Associates.

This hands-on leadership role emphasizes hiring, training, scheduling, and delivering a high-quality shopping experience for customers, with clear opportunities for career advancement and recognition.