Assistant General Manager — Store Growth & People

Wawa, Inc.; Pennsylvania; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, drive profitability, and develop team members.

You will oversee hiring, training, coaching, and growth of Customer Service Associates, ensuring a high-quality customer experience and adherence to safety and quality standards. You will manage schedules, monitor performance, and implement improvements to optimize store results.

Qualifications

• Leadership experience in retail or food service is required or a strong plus.
• Store operations expertise including staffing, training, performance management, scheduling, and expense control.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Store operations

Staff development

Customer service

Communication skills

Flexible availability

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, drive profitability, and develop team members.

You will oversee hiring, training, coaching, and growth of Customer Service Associates, ensuring a high-quality customer experience and adherence to safety and quality standards. You will manage schedules, monitor performance, and implement improvements to optimize store results.