Store Operations Leader & Team Development

Wawa, Inc.; Wetherington (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee Stock Ownership Plan

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, drive profitability, and develop Customer Service Associates. You will hire, train, and coach team members while ensuring customer satisfaction and adherence to Wawa standards.

The role emphasizes hands-on leadership, operational excellence, and collaboration with peers to implement action plans that elevate performance across the store.

Qualifications

• High School Diploma or GED is required.
• Flexible availability to work weekends/holidays.
• Proven leadership experience in retail or food service is a plus.
• Strong background in store operations: staffing, training, scheduling, expense control.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback and solving problems.
• Lead training for Customer Service Associates to meet safety, quality, and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, review reports, manage shrink, and identify improvement opportunities.
• Collaborate with peers to develop action plans for optimal results.

Skills

Leadership

Customer service

Communication

Store operations

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, drive profitability, and develop Customer Service Associates. You will hire, train, and coach team members while ensuring customer satisfaction and adherence to Wawa standards.

The role emphasizes hands-on leadership, operational excellence, and collaboration with peers to implement action plans that elevate performance across the store.