Store Operations Leader & Talent Coach (ESOP + 401k)

Wawa Inc.; Mason (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Tuition Reimbursement

401(k) Plan with matching

Medical/Dental/Prescription Coverage

Flexible Spending Accounts (Health & F

Employee Assistance & Wellness Program

Employee Credit Union

Paid Time Off

Employee Resource Groups

Job summary

Wawa Inc. is seeking an Assistant General Manager (AGM) to be a hands-on leader responsible for daily operations, team development, and profit growth. You will oversee customer service excellence, staff training, and growth initiatives for Customer Service Associates.

You will drive hiring, onboarding, coaching, and scheduling while monitoring performance and implementing improvements to ensure consistently excellent service and store results.

Qualifications

• High School Diploma or GED required.
• Flexible availability to work various shifts, including weekends/holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations: staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly experience.
• Execute quality and engaged training for Customer Service Associates to ensure confidence in safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to perform at their best.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify improvement opportunities.
• Monitor trends and collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Communication skills

Store operations knowledge

Scheduling & staff development

Education

High School Diploma or GED

Job description

Wawa Inc. is seeking an Assistant General Manager (AGM) to be a hands-on leader responsible for daily operations, team development, and profit growth. You will oversee customer service excellence, staff training, and growth initiatives for Customer Service Associates.

You will drive hiring, onboarding, coaching, and scheduling while monitoring performance and implementing improvements to ensure consistently excellent service and store results.