Assistant General Manager - Lead Ops & Team Growth (ESOP)

Wawa, Inc; Wetherington (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) to be a hands-on leader responsible for daily operations, team development, and driving results.

You will oversee profitability, hiring, training, and growth of Customer Service Associates, embedding a strong guest experience at the heart of store success. You will lead engaging training, support hiring, onboarding, coaching, and recognition, while coordinating schedules to keep operations running smoothly and monitoring performance to

Qualifications

• Proven leadership experience, ideally in food service or retail environments is a plus.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.

Responsibilities

• Oversee daily operations and profitability.
• Lead hiring, training and growth of Customer Service Associates.
• Coordinate schedules and daily tasks for efficient operations.
• Monitor store performance, review reports, and identify improvement opportunities.
• Collaborate with peers to develop action plans for optimal results.

Skills

Leadership

Training

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Tools

Store operations

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) to be a hands-on leader responsible for daily operations, team development, and driving results.

You will oversee profitability, hiring, training, and growth of Customer Service Associates, embedding a strong guest experience at the heart of store success. You will lead engaging training, support hiring, onboarding, coaching, and recognition, while coordinating schedules to keep operations running smoothly and monitoring performance to