Store Operations Leader & People Coach

Wawa Inc.; North Vernon (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM), a hands-on leader who drives daily operations, team development, and profitability. You will oversee performance, hire, train, and grow Customer Service Associates, and be at the heart of the store’s success.

You’ll build a motivated team, coordinate schedules, monitor reports, and push for improvements. The role emphasizes strong communication, execution of standards, and delivering a warm, safe, high-quality customer experience.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations, including staffing and training.
• Ability to implement change and drive results through execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback and solving problems.
• Lead engaging training for Customer Service Associates to meet standards.
• Support hiring, onboarding, coaching and recognition of team members.
• Coordinate schedules and daily tasks to keep operations running smoothly.
• Monitor store performance, review reports, manage shrink, and identify improvements.
• Collaborate with peers to develop action plans that drive results.

Skills

Leadership

Communication

Interpersonal skills

Store operations

Scheduling

Staffing

Change management

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM), a hands-on leader who drives daily operations, team development, and profitability. You will oversee performance, hire, train, and grow Customer Service Associates, and be at the heart of the store’s success.

You’ll build a motivated team, coordinate schedules, monitor reports, and push for improvements. The role emphasizes strong communication, execution of standards, and delivering a warm, safe, high-quality customer experience.