Store Operations Leader: Service, Receiving & MOD

Burlington Coat Factory of TX, Inc.; Garden Grove (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive wage

Associate discount

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in California to lead Customer Service and Cashier teams, oversee store operations, and drive peak performance.

You will model company values, coach team members, and partner with leadership to deliver excellent service and results. The role requires 3+ years of retail leadership, flexibility in scheduling, and the ability to handle physical tasks and travel occasionally.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large-format environment.
• Experience leading Customer Service and Cashier teams and achieving service standards.
• Strong ability to manage multiple tasks and staff with sensitivity to company policies.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Customer Service

Scheduling Software

Staff Development

Tools

Scheduling software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in California to lead Customer Service and Cashier teams, oversee store operations, and drive peak performance.

You will model company values, coach team members, and partner with leadership to deliver excellent service and results. The role requires 3+ years of retail leadership, flexibility in scheduling, and the ability to handle physical tasks and travel occasionally.