Store Operations Leader: Service Excellence & Flexible Hours

Burlington Stores, Inc.; Town of Monroe (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life and disability insurance

Paid time off

8 paid holidays

Sick time in accordance with law

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations, model Burlington Core Values, and drive results in a fast-paced, customer-focused environment.

You will coach and develop Cashiers, Customer Service Supervisors, and Receiving teams, oversee SOPs and inventory accuracy, ensure excellent service, and collaborate with District and Regional teams. This full-time role includes competitive pay and benefits.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail organization

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies, safekeeping of funds and property, asset protection, sales, and record keeping procedures.
• Guide the Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the receiving process (transfers, debits, damages, chargebacks) and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); set leadership example for customers and associates, driving store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations, model Burlington Core Values, and drive results in a fast-paced, customer-focused environment.

You will coach and develop Cashiers, Customer Service Supervisors, and Receiving teams, oversee SOPs and inventory accuracy, ensure excellent service, and collaborate with District and Regional teams. This full-time role includes competitive pay and benefits.