Store Operations Lead — Service & Receiving

Burlington Coat Factory of TX, LP; Manor (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations and develop high-performing teams in a fast-paced, off-price retail environment.

You will model core values, drive results, and partner with district leadership to ensure strong performance across service, receiving and cash handling. You will coach Customer Service Supervisors and cashiers, oversee receiving and inventory accuracy, and act as Manager on Duty while supporting staffing, interviewing and

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Store Operations

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations and develop high-performing teams in a fast-paced, off-price retail environment.

You will model core values, drive results, and partner with district leadership to ensure strong performance across service, receiving and cash handling. You will coach Customer Service Supervisors and cashiers, oversee receiving and inventory accuracy, and act as Manager on Duty while supporting staffing, interviewing and