Store Operations Leader - Sales & Service

Books A Million; Strongsville (OH); On-site; USD 46,000 - 68,000; Full time

Job summary

Books-A-Million is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, partnering with the management team to drive sales and service excellence. You will support the General Manager, recruit and train staff, create schedules, manage budgets, and ensure store standards, security, and customer satisfaction.

This full-time role requires high school diploma, supervisory experience, strong communication and merchandising skills, and availability for varied

Qualifications

• High school diploma or equivalent; some college preferred.
• Previous supervisory experience.
• Strong customer service skills.
• Demonstrated mature and conscientious behavior.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Picks up café grocery supplies (milk, baked goods, etc.) as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Communication

Merchandising

Hiring & training

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register

Computer basics

Job description

Books-A-Million is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, partnering with the management team to drive sales and service excellence. You will support the General Manager, recruit and train staff, create schedules, manage budgets, and ensure store standards, security, and customer satisfaction.

This full-time role requires high school diploma, supervisory experience, strong communication and merchandising skills, and availability for varied