Store Operations Lead — Drive Sales, Service & Team Growth

Books A Million; Southaven (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Books-A-Million is seeking an Assistant General Manager to oversee daily store operations and lead the team to maximize sales and customer service. The role involves acting as Manager On Duty, guiding associates, and partnering with the General Manager on performance, scheduling, and store execution.

The ideal candidate will have prior supervisory experience, strong leadership, and proven ability to drive results while maintaining high service standards.

Qualifications

• Interpersonal skills and leadership abilities to manage teams.
• Strong communication, decision-making, and merchandising skills.
• Ability to train, develop, and coach store associates and leads.
• Experience supervising a large number of staff and managing store operations.

Responsibilities

• Lead store operations as Manager On Duty in collaboration with the management team.
• Maximize sales and customer service while adhering to company policies.
• Provide effective leadership, manage schedules, and coordinate daily agendas.
• Assist with interviewing, hiring, onboarding, and development of associates.
• Ensure store security and inventory control and handle customer concerns to resolution.

Skills

Interpersonal skills

Team management

Action orientation

Communication skills

Education

High school diploma or equivalent

Some college preferred

Job description

Books-A-Million is seeking an Assistant General Manager to oversee daily store operations and lead the team to maximize sales and customer service. The role involves acting as Manager On Duty, guiding associates, and partnering with the General Manager on performance, scheduling, and store execution.

The ideal candidate will have prior supervisory experience, strong leadership, and proven ability to drive results while maintaining high service standards.