Store Operations Leader & Customer Experience Champion

Books A Million; Alabaster (AL); On-site; USD 55,000 - 70,000; Full time

Job summary

Books-A-Million is seeking an Assistant General Manager to run the day-to-day store operations as a Manager On Duty alongside the management team. You will lead the store team to deliver excellent customer service, maximize sales, and ensure execution of company policies.

The role includes assisting the General Manager with hiring, training, and performance coaching, creating schedules, handling banking tasks, and driving merchandising standards to meet budget goals.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings
• Computer and cash register skills

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Picks up café grocery supplies (milk, baked goods, etc.) as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and written comms

Computer and cash register skills

Education

High school diploma or equivalent

Job description

Books-A-Million is seeking an Assistant General Manager to run the day-to-day store operations as a Manager On Duty alongside the management team. You will lead the store team to deliver excellent customer service, maximize sales, and ensure execution of company policies.

The role includes assisting the General Manager with hiring, training, and performance coaching, creating schedules, handling banking tasks, and driving merchandising standards to meet budget goals.