Retail Customer Service Supervisor | Lead & Train Teams

Wawa; West Palm Beach (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

ESOP

Wellness programs

Job summary

Wawa in West Palm Beach is seeking a Customer Service Supervisor to lead a team, ensure excellent customer experiences, and support store operations. You will collaborate with peers and store leaders to boost sales, maintain safety, and keep shelves stocked.

The role emphasizes coaching Associates, driving performance, and implementing service programs while adapting to busy shifts, including weekends. This is a frontline supervisory opportunity at a fast-paced convenience store.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Supervisory experience

Customer service

Communication

Flexibility

Education

High School Diploma or GED

Job description

Wawa in West Palm Beach is seeking a Customer Service Supervisor to lead a team, ensure excellent customer experiences, and support store operations. You will collaborate with peers and store leaders to boost sales, maintain safety, and keep shelves stocked.

The role emphasizes coaching Associates, driving performance, and implementing service programs while adapting to busy shifts, including weekends. This is a frontline supervisory opportunity at a fast-paced convenience store.