Store Operations Lead — Customer Experience & Growth

Wawa, Inc; Florida; On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. in Florida is seeking a Customer Service Supervisor to ensure every customer leaves satisfied by gathering feedback and solving problems, while maintaining a friendly store experience.

You will train Customer Service Associates to meet Wawa’s safety, quality and operational standards, support hiring, onboarding, coaching, recognizing and motivating the team, and coordinate daily tasks to keep operations running smoothly. This role offers competitive hourly pay and growth opportunities.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in food service or retail is a plus.
• Strong background in store operations, including staffing, training, performance management, scheduling, and expense control.
• Excellent communication, relationship building and interpersonal skills.
• Hourly range is $25.30 - $34.10 and monthly bonus incentives may apply.

Responsibilities

• Gather feedback from customers to solve problems and ensure satisfaction.
• Train Customer Service Associates to meet safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, review reports, manage shrink, and identify opportunities for improvement.
• Collaborate with peers to develop action plans that drive results.

Skills

Leadership experience

Communication skills

Scheduling

Customer service

Education

High School Diploma or GED

Job description

Wawa, Inc. in Florida is seeking a Customer Service Supervisor to ensure every customer leaves satisfied by gathering feedback and solving problems, while maintaining a friendly store experience.

You will train Customer Service Associates to meet Wawa’s safety, quality and operational standards, support hiring, onboarding, coaching, recognizing and motivating the team, and coordinate daily tasks to keep operations running smoothly. This role offers competitive hourly pay and growth opportunities.