Customer Service & Store Ops Lead

Wawa, Inc; Williston (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc in Florida seeks a Customer Service Supervisor to lead shift teams, deliver outstanding service, and support store operations. You will partner with peer supervisors and store leaders to drive sales, ensure safety, and keep shelves stocked.

The role emphasizes training Associates, enforcing service standards, managing cash and inventory, and implementing programs across the store. Experience in retail supervision and a customer‑driven mindset are valued, with opportunities for growth

Qualifications

• Must be able to lead and train Associates.
• Deliver outstanding customer service and resolve inquiries.
• Collaborate with leadership to achieve store goals.
• Manage cash processes and inventory and ensure store safety.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Training

Cash handling

Inventory management

Job description

Wawa, Inc in Florida seeks a Customer Service Supervisor to lead shift teams, deliver outstanding service, and support store operations. You will partner with peer supervisors and store leaders to drive sales, ensure safety, and keep shelves stocked.

The role emphasizes training Associates, enforcing service standards, managing cash and inventory, and implementing programs across the store. Experience in retail supervision and a customer‑driven mindset are valued, with opportunities for growth