Customer Service Supervisor — Lead & Train Store Ops

Wawa Inc.; Milton (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discount

Paid time off

Paid parental leave

Additional benefit and wellness progr

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead a store team and ensure excellent customer service while supporting daily store operations in Florida. You will work with peers and store leaders to boost sales, safety, and organization.

Responsibilities include resolving customer inquiries, training Associates, and aligning with leadership on goals for sales and expenses. A strong focus on customer relationships and teamwork is essential, with opportunities for a 4-day work week for

Qualifications

• Must have strong customer service and communication skills.
• Supervisory experience is a plus.
• Flexible availability to work various shifts, including weekends and holidays.
• Must be 18+ years old with reliable transportation.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering.

Skills

Customer service

Communication

Leadership

Team training

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead a store team and ensure excellent customer service while supporting daily store operations in Florida. You will work with peers and store leaders to boost sales, safety, and organization.

Responsibilities include resolving customer inquiries, training Associates, and aligning with leadership on goals for sales and expenses. A strong focus on customer relationships and teamwork is essential, with opportunities for a 4-day work week for