Store Operations Leader & People Development

Wawa, Inc; Elizabeth City (NC); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) in Elizabeth City, NC to lead daily operations and develop a high-performing team. You will oversee profitability, scheduling, and coaching while ensuring excellent customer service and adherence to safety and quality standards.

You will train and empower Customer Service Associates, drive engagement, and implement action plans to boost results. The role emphasizes teamwork, problem solving, and consistent execution across shifts.

Qualifications

• Proven leadership experience in food service or retail environments is a plus.
• Strong background in store operations including staffing, training, performance management, and scheduling.

Responsibilities

• Oversee daily operations and drive profitability.
• Lead hiring, onboarding, coaching, and development of Customer Service Associates.
• Coordinate schedules and daily tasks to ensure smooth operations.
• Monitor performance, review reports, and identify improvement opportunities.
• Foster a welcoming, high-quality customer experience and address issues promptly.

Skills

Leadership

Store operations

Staffing & training

Communication

Customer service

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) in Elizabeth City, NC to lead daily operations and develop a high-performing team. You will oversee profitability, scheduling, and coaching while ensuring excellent customer service and adherence to safety and quality standards.

You will train and empower Customer Service Associates, drive engagement, and implement action plans to boost results. The role emphasizes teamwork, problem solving, and consistent execution across shifts.