Store Operations Leader (MOD) - Flexible Hours & Discount

Burlington Stores, Inc.; Mission Viejo (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, vision insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is actively seeking an Operations Service Manager in Mission Viejo, CA, to lead store operations, coach a team of Cashiers and Supervisors, and drive exceptional customer service and operational efficiency.

You will oversee receiving, inventory accuracy, and policy compliance while supporting staffing, training, and leadership development across the store team.

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Flexible schedule; including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Leadership

Customer service

Team building

Tools

Scheduling software

Job description

Burlington Stores, Inc. is actively seeking an Operations Service Manager in Mission Viejo, CA, to lead store operations, coach a team of Cashiers and Supervisors, and drive exceptional customer service and operational efficiency.

You will oversee receiving, inventory accuracy, and policy compliance while supporting staffing, training, and leadership development across the store team.